GENERAL SALES CONDITIONS

These general sales conditions apply to bookings made between hotel Petunia (Carrer de Sa Pala Marina Sant Josep de sa Talaia - Cala Carbó, 07830 Ibiza - Spain) and the Customer.

RESERVATION & DEPOSIT

The rates communicated by the hotel are public, in €, taxes and services included except for the city tax which will be paid on site. The amount of the city tax may vary depending on the legal provisions that may be taken. Packaged rates (breakfast, half-board, etc.) are inseparable and non-refundable elements in the event of non-use. The price of the room(s) granted at the time of booking and paid by the customer is the final price. The customer will not be able to claim a change of rate on his confirmed reservation in the event of subsequent promotions offered by the establishment via its reservation department, its website or other partner websites. A reservation will only be confirmed after receiving a first deposit, and the balance is due before the customer's arrival under the following conditions:

For flexible rates:

• Deposit of 100% of the total amount of the stay 14 days before the arrival date

For non-refundable rates:

• Deposit of 100% of the total amount of the stay at the time of booking

The payment of the first deposit confirms the booking and therefore confirms the acceptance of our general sales conditions and cancellation. If the balance due is not paid by the agreed date, the stay will be considered cancelled by the customer and the sale conditions will apply accordingly.

In case of payment by bank transfer or credit card, bank charges must be paid by the customer, and added to the total amount of the stay. No payment by check or in foreign currency can be accepted.

MODIFICATION AND CANCELLATION OF THE STAY

Modification of the stay

All requests to modify dates of stay or cancellations must be notified in advance in writing to the reservation department. These requests will be subject to the cancellation conditions.

Interruption of the stay and services not consumed

Any stay interrupted by the customer or any services reserved and not consumed / not used by the customer, for any reason, including medical and force majeure, will not allow any refund.

Cancellation by the customer

In the event of a "no-show" or in the event of the customer's inability to arrive on the scheduled day, the fees will represent 100% of the nights concerned. In the event of a no-show, the customer has 24 hours to notify a new arrival date to the hotel. After 24 hours, the hotel reserves the right to resell the room.

We advise customers to take out a contract with their insurance company to cover the cancellation fees.

Any booking will be subject to the following cancellation conditions:

For flexible rates:

• Cancellation free of charge up to 14 days prior to arrival
• Cancellation between 14 days and the arrival: 100% of the total amount, no refund

For non-refundable rates :

• Cancellation anytime after the reservation: 100% of the total amount, no refund

Special Covid-19 policy:

Cancellations are accepted with a credit of the booking amount or with a refund in the following cases:

• If Spanish government decides to close Spanish borders, a refund is possible.
• If clients’ government decides to close its borders, a credit of the booking amount is possible.
• If travelers are tested positive to Covid-19 less than 24 hours before arrival, a credit of the booking is possible, to the end of the 2024 summer season or, on request, to the 2024-2025 winter season; subject to the following conditions:
  • At the time of booking, it is mandatory to provide the names and passports of each traveler
  • Sending of the positive test’s result under the traveler’s name in French, English or Spanish
  • If several rooms were booked, the cancellation is possible only for the room of the travelers tested positive

If those elements are not provided at the time of the booking confirmation, no cancellation will be possible in case of a positive test.

Cancellation by the hotelier

The booking may be cancelled by the hotelier, without paying any damages to customers in the event of force majeure, or in case of impossibility of operation of the hotel. The deposits paid by the customer will be refunded.

CONDITIONS OF STAY & RESPONSIBILITY

At the time of booking, you will be asked for the number of people - adults and children - occupying the room as well as the names and surnames of each. In any case, the number of people may not exceed the maximum capacity of the room.

Animals are accepted if they are with a leash or in a cage in the common areas. An animal supplement must be paid at the time of booking or upon arrival at the hotel. In any case, the hotel reserves the right to refuse an animal that is considered to be dangerous or whose behaviour would be likely to disturb the peace and comfort of other customers.

The arrival and departure times must be respected, or the customer will be subject to an additional charge corresponding to the rate of the additional night.                             

Check-in : 4:00 pm                  Check-out : 12:00 pm

Any extras consumed by customers on site must be paid on the day of departure by credit card or in cash at reception.

The Customer agrees to respect private and common places and will be held responsible for any damage he may cause. Also, any behaviour contrary to good morals and public order will authorize the hotel management to ask the Customer to leave the hotel without any compensation or refund.

Hotel rules are available to you within the establishment, we thank you for reading them and respecting them.

Claims

Your satisfaction is our priority. For any possible complaint, it is important to report it when you are at the hotel or subsequently, any complaint must be made in writing within 10 days.

Any request for a specific accommodation orientation or characteristic is considered as a preference and it is not a contractual guarantee. It cannot give right to any compensation.

Any dispute concerning the interpretation and execution of these conditions and which could not have been the subject of an amicable settlement will be governed by Spanish law.